TERMS AND CONDITIONS (T&C) CHECKLIST
Purpose: To develop T&Cs that govern the legal relationship between the business and
users.
1. What is the full legal name and business address of your company?
Side note: T&Cs are legally binding and must identify the contracting party.
2. What products/services are offered on the platform?
Side note: T&Cs should define scope of service clearly to avoid ambiguity.
3. Who is allowed to use the platform (e.g., age restriction, location)?
Side note: Helps define the eligibility criteria and prevent liability.
4. What are your policies around pricing, payment methods, and applicable taxes?
Side note: Essential for transparency and to protect from disputes.
5. What is your shipping, delivery, and return/refund policy?
Side note: One of the most critical areas for user trust and compliance with consumer
protection laws.
6. Do you offer warranties or guarantees on your products?
Side note: Must be clearly stated to avoid misleading claims.
7. What is your policy on order cancellation (by user or business)?
Side note: Mitigates risk of disputes and chargebacks.
8. Who bears risk in case of product loss or damage during transit?
Side note: Important to clarify when ownership and risk pass to the customer.
9. Do users need to create an account? If yes, what are the rules regarding passwords,
account activity, and termination?
Side note: Important for user responsibility and platform security.
10. Are there any prohibited uses of your website or products (e.g., unlawful resale,
misuse)?
Side note: Protects the platform and other users from abuse.
11. What happens in case of dispute – what law governs, and what is the dispute
resolution process?
Side note: Clarifies the jurisdiction and preferred mechanism (e.g., arbitration, court).
12. Do you reserve the right to modify terms? If yes, how will users be notified?
Side note: Ensures legal right to update the T&Cs in future.
13. Do you have an intellectual property disclaimer (e.g., trademarks, copyright of
website content)?
Side note: Helps protect your brand and website content from unauthorized use.
14. Provide your customer support contact details (email, phone).
Side note: Required for transparency and consumer trust.
